A Letter to Our Customers Regarding Shipping Delays
Dear Customer,
We sincerely apologize if you're experiencing a delay in receiving your order. I’ll explain why this is happening in a moment, but first please know that if you'd like to contact us, the fastest way is via the chat-box-button located on the lower right-hand side on our website. Our support team monitors this and will get back with you as soon as possible. Please leave your email and best phone number to reach you.
We'll provide your order status and do what we can to get your products shipped ASAP.
We’re committed to providing superior, personalized customer service. That’s been part of the 221B Tactical brand promise since our founding in 2014.
We’ve been doing our own order fulfillment internally. But with the increase in the number of products and especially customer demand for them, we outgrew our warehousing space and our order fulfillment process became more complex and challenging. To improve these systems, we recently contracted with a warehouse fulfillment center.
The short of it is that we were overly ambitious in what it’d take to make this transition. Many processes needed to be changed. We had to re-count, re-label, upload thousands of SKU's, etc., to ensure all our products aligned with the warehouse's internal systems. If we’d known the enormity of the undertaking, we’d have surely planned it differently.
The good news is we're almost complete and there’s light at the end of the tunnel.
We look forward to returning to the high level of customer service you deserve as a customer of 221B Tactical.
Thank you in advance for your understanding.
Sincerely,
Brad Pedell
Chief Operating Officer, 221B Tactical