A Letter to Our Customers Regarding Shipping Delays
Dear Customer,
We sincerely apologize if you are experiencing a delay in receiving your order. I’ll explain why is happening in a moment, but first please know that you can contact me directly if you’re concerned because you’ve not received your 221B products, or for some other issue, such as you received the wrong products.
Phone: 1-889-414-9464 (ask for Brad)
Email: brad@221btactical.com
I’ll provide your order status and do what I can to get it shipped.
We’re committed to providing superior, personalized customer service. That’s been part of the 221B Tactical brand promise since our founding in 2014.
We’ve been doing our own order fulfillment internally. But with the increase in number of products and especially customer demand for them, we outgrew our warehousing space and our order fulfillment process became more complex and challenging. To improve these systems, we recently contracted with a warehouse fulfillment center.
This short of it is that we were overly ambitious in what it’d take to make this transition. We did not understand how many processes needed to be changed. We had to re-count, re-label, upload thousands of SKU's, etc., to ensure all our products aligned with the warehouse's internal systems. If we’d known the enormity of the undertaking, we’d have planned it differently. We certainly wouldn’t have rolled it out during the busy holiday season.
The good news is we're almost complete and there’s light at the end of the tunnel.
We look forward to returning to the high level of customer service you deserve as a customer of 221B Tactical.
Thank you in advance for your understanding. Again, if you have any questions, concerns, or suggestions for future improvement, I invite you to call or email me personally at brad@221btactical.com.
Sincerely,
Brad Pedell
Chief Operating Officer, 221B Tactical