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Returns & Exchanges

Return Policy

221B Tactical has a 30-day returns and exchanges policy except for Body Armor products and Watches.  You may return your merchandise to 221B Tactical within 30 days upon the receipt of your product. Refunds will be applied to the original credit card used at the time of purchase.

Clothing/Apparel can not be returned or exchanged after they have been worn for any reason other than fitting. They can not be returned or exchanged after washing. If you find that size does not fit, please do not wear them again and contact us immediately for return or exchange. Underwear can not be returned for any reason and are Final Sale.

Postage will be refunded on returns due to defective merchandise or an error in shipping.  Postage will not be refunded on returns or requests for size exchanges.  In the event that the style being returned is no longer available for exchange, a product of equal value may be offered. 

221B Tactical will only honor returns on orders placed directly with www.221btactical.com.  

221B Tactical will not honor returns on merchandise purchased at outside retail locations.  No returns or exchanges will be accepted for products purchased from unauthorized sellers. Please contact that seller directly.  

Return and exchange shipping charges will only be covered by 221B Tactical in the event of an exchange of a defective product or a shipping error.

Please be sure to follow washing and handling instructions carefully. We at 221B Tactical take great care to offer you the best quality products. We ask that you please do your part to follow the washing instructions carefully to protect your investment and to avoid voiding your warranty. Thank you. 

 

To Make a Return or Exchange

1) Email us at support@221btactical.com and explain the reason for exchange or return to obtain authorization for return or exchange.
2) Please put your order number as attention.

We recommend using UPS to ship your return.  If sending via regular mail we recommend insuring your parcel.  Mail returns to:

Attn: Order#
221B Tactical
2001 Saybrook Avenue 
Commerce, CA 90040

Thank you!

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Accessibility Statement

We understand the importance of accessibility for all of our customers, including those with disabilities. While our website may not currently meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, we are actively working towards compliance and constantly seeking ways to improve the user experience for all of our customers.

To that end, we have implemented a variety of accessibility tools provided by third-party app, AppifyCommerce. These tools include features such as keyboard navigation, high contrast mode, font resizing, and alternative text for images read focus, various cursor sizes. We have also incorporated tools to help with visual impairments, such as screen readers and text-to-speech functionality.

In addition to these technical solutions, we have also made a commitment to providing clear and easy-to-understand information on our website. This includes using simple and straightforward language, providing alternative text for images and videos, and including clear and detailed product descriptions.

We understand that accessibility is an ongoing effort and that there may be areas of our website that are not fully accessible. If you have any difficulty accessing our website or have any suggestions for improvements, please contact us at [email or phone number]. We will make every effort to respond to your request as soon as possible and work towards resolving any issues you may have encountered.

We also strive to provide equal access to our products and services, including our online store and customer service channels. So, we are always open to feedback, suggestions, and ideas on how we can continue to improve accessibility on our website and in all aspects of our business.

Our ultimate goal is to ensure that all of our customers, regardless of ability, have a positive and seamless experience when visiting our website and purchasing from our store. Thank you for visiting our store and for your patience as we continue to work towards full compliance with the WCAG guidelines.

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